Frequently asked questions
On this page you’ll find the answers to frequently asked questions. Feel free to contact us if your questions aren’t answered here:
questions about accommodation and booking
general questions
car rental and transfer service
Frequently asked questions
On this page you’ll find the answers to frequently asked questions. Feel free to contact us if your questions aren’t answered here:
questions about accommodation and booking
general questions
car rental and transfer service
How can I book one of your apartments or holiday homes?
You can email us or chat with us if you’d like to know which apartments, villas or holiday homes are available in your holiday period. We usually respond within an hour or two. You can also book via email or chat.
Can I make a provisional booking?
How can I see whether an apartment or holiday home is still available?
Are there fixed check-in or check-out days?
Can I book for more or less than 7 days?
Are towels, bed linens and beach towels provided?
Can we rent a travel cot and/or highchair?
No problem! In some accommodations, like in the Borgo delle Olive and in most villas, these can be placed for free. In other accommodations the rental price is 25 Euros per week for a travel cot and 15 Euros per week for a highchair.
What is the check-in and check-out time?
Standard check-out time for all apartments, villas and holiday homes is 10:00 am. If there’s no arrival on the day of your departure, a late check-out is possible. However, if you’d like to make sure you can stay in the accommodation after 10:00 am, we’d advise you to book an additional day.
There’s no fixed check-in time. Check-in is possible as soon as the accommodation has been cleaned. If you arrive on the departure day of another family, it might take until 3:00 pm to clean the apartment, villa or holiday home.
Do you have apartments or holiday homes in other parts of Sicily?
What are the opening hours of the shops in Sicily?
Where can I do the groceries?
In the coastal town of Balestrate: Sisa, Conad and Cento piazze
In Castellammare del Golfo: MD
In Carini: Auchan in shopping mall Poseidon
I don't want to drive in Palermo. Is public transportation a good alternative?
How does (paid) parking work in Sicily?
Please note: every town and village has its own scratch cards so you can’t use scratch cards from one town in another town!
A yellow line means no parking and if the parking spaces aren’t marked at all, it’s usually free parking.
The Sicilians often do whatever they like, so don’t just follow their example but look at the parking signs…
Where can I find bus or train timetables and where can I buy tickets?
Visit the Treniatalia website for train schedules.
On what day is there a market in the area?
Do I need a rental car?
(*) Up to 4 people. Each additional person pays 10 Euros.





